Privacy Policy
TWIG Events is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA). This Privacy Policy outlines how we collect, use, store, and protect your personal data when you engage with our services and platforms.
Scope
- This policy applies to personal information collected through our official website, ticketing platform, and customer support channels
Data We Collect
- Personal Information: Name, contact details, billing information, and email
- Usage Data: Website activity, device information, session behavior
- Cookies & Tracker: Used to enhance browsing experience, support marketing efforts, and overall site experience
Purpose of Data Usage
- To process transactions and deliver e-tickets
- To send confirmations, event updates, and relevant communications
- To improve user experience and to ensure platform security
Data Sharing
- Shared with trusted service providers essential to ticketing and event operations
- May be disclosed if required by law or regulation
Your Rights
- You may request access to, correction, or deletion of your personal data
- You may opt out of promotional emails at any time
Data Security & Retention
- We implement safeguards such as encryption, firewall systems, and restricted access to protect your data
- While we take reasonable steps to maintain security, no system is entirely foolproof
- Data is retained only for as long as necessary to fulfill its purpose and comply with applicable legal and operational requirements
Changes to This Privacy Policy
- TWIG Events reserves the right to update this Policy from time to time. The latest version will always be available on our website
- We recommend checking this page periodically, as we may not provide individual notice for updates